pseg bill pay phone

PSEG Long Island says scammers are calling customers to tell them of power shut off unless immediate payment is made. Credit: James Carbone. When in doubt or if suspicious in any way, PSE&G urges customers to call the number listed on their bill: 1-800-436-7734. “This is an old scam with a new twist. (June 6, 2012 – Newark, NJ) – PSE&G is telling its customers they should not fall for the latest urban myth which claims that President.

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Pseg Long Island Bill Pay Phone Number

Frequently Asked Questions

How do i make a phone payment to pseg long island?

To make a phone payment, call 1-800-490-0025. Along with your card, please have your PSEG Long Island Customer ID or account number ready. Pay Online or call 1-888-608-6669 to make a payment. *This will take you to the secure website of our payment partner, Speedpay®, an ACI Worldwide company.

What are pseg long islands hours of operation?

PSEG Long Island's customer service centers are open Monday through Friday, from 8:30 a.m. to 5:00 p.m. (except holidays). They accept payment by cash, check, or money order, and there are no additional fees charged to process your payment. Please note, however, that they do not accept payment by credit or debit card.

How do i contact pseg customer service?

Call 1-800-436-PSEG (7734) or our Emergency Line at 1-800-880-PSEG (7734) Available 24/7

How do i report a power outage on pseg long island?

Call PSEG Long Island customer service at (631) 755-6000 to report a power outage, electricity-related emergency, or you witness a dangerous situation involving power lines (a tree branch too close to a electric line). For additional in person assistance in creating an account (if available), visit the location nearest you:


PSE&G customers can now send a text to pay bill

PSE&G recently announced a new feature that enables customers to simply send a text to pay their bill

Public Service Electric and Gas Co., New Jersey’s largest utility, recently announced a new feature that enables customers to simply send a text to pay their bill.

By texting “PAY” to 4PSEG (47734), customers whose bank account information is on file can resolve last month’s bill with a few clicks on their mobile phone.

To use this feature, customers first must register for MyAlerts, PSE&G’s two-way texting feature, by one of three ways: texting REG to 4PSEG (47734), logging into My Account at, or speaking with a customer service representative at 800-430-7734. Once customers have logged into My Account, they can select the “Text/Email Notifications” under “Update My Profile.”

When customers text “PAY” to 4PSEG (47734), they’ll be prompted to:

  • Choose a service address (if multiple accounts on file)
  • Choose a bank account (if multiple accounts on file)
  • Enter an amount to pay
  • Confirm payment details
  • Receive payment confirmation.

“We want to give our customers choices to accommodate their different lifestyles and preferences,” said Greg Dunlap, vice president of customer operations. “By offering a variety of convenient options for customers to pay – whether in person, online, by phone, and now text – it makes the whole process of paying bills a little easier.”

This is a free service, but standard messaging rates may apply. For more info, visit

Staff Writer Bob Makin: 732-565-7319; [email protected]



Published on March 02, 2021

March 1, 2021
PSE&G Raises Awareness of Scams During National Consumer Protection Week Utility warns customers to be alert for requests for payments via popular fund transfer apps
(NEWARK, N.J. – March 1, 2021) PSE&G encourages customers to learn how to spot the signs of fraud and scams, and report them.
This week PSE&G joins Utilities United Against Scams (UUAS) to recognize National Consumer Protection Week, which aims to educate customers on how they can guard against becoming victims of impostor utility scams.
“Protecting our customers is a top priority. It is critically important we continue to raise awareness and educate customers about how to stop and spot potential scams,” said Fred Daum, executive director, Customer Operations for PSE&G. “Scammers continue to adapt and develop increasingly sophisticated tactics to take advantage of our customers.”
Throughout the COVID-19 pandemic, scammers have increased calls, texts, emails and in-person tactics, and they continue to contact utility customers asking for immediate payment to avoid service disconnection. PSE&G doesn’t send a single notification to a customer within one hour of a service disconnection. The company will also never ask customers to make payments with a prepaid debit card, gift card, any form of cryptocurrency or third-party digital payment via fund transfer applications.
PSE&G does not accept payments through prepaid debit cards or fund transfer applications. PSE&G offers a variety of payment options and would never require one specific type of payment.
As a member of UUAS — consortium of 146 U.S. and Canadian electric, water and natural gas utilities and their respective trade associations — PSE&G works across the industry with regulators, law enforcement, and telecommunications partners to stop scams targeting utility customers.
UUAS and its member companies continue to create awareness of common and new scam tactics and, to date, have helped to cease operations of more than 10,000 toll-free numbers used against utility customers by scammers.
“Even in the middle of a pandemic that is affecting everyone and causing economic hardship for many, we still are dealing with scammers who are preying on families and small businesses,” said UUAS Executive Director Monica Martinez. “UUAS is working directly with utility companies to help educate customers so they can be aware of and avoid utility scams during these trying times. We
are shutting down fraudulent toll-free numbers, highlighting current and common scam tactics, and providing resources to customers to help them better protect themselves from the impostors who attempt to steal their money and their peace of mind.”
Recent phone scams reported to PSE&G include demands for payment for past-due bills or priority meter installations. Often scammers will threaten to disconnect electric service if payment is not made immediately. Signs of potential scam activity:  Threat to disconnect: Scammers may aggressively tell the customer their utility bill is past due and service will be disconnected if a payment is not made — usually within an hour.  Request for immediate payment: Scammers may instruct the customer to purchase a prepaid card, a gift card or even Bitcoin, and then to call them back — supposedly to make a phone payment to the utility company. They may request that the customer use a payment app to make an online payment — or even give instructions for an in-person meeting, supposedly at a utility customer center. Many times after the customer makes the first payment, the scammer will call back to ask for the payment to be resubmitted due to an error with the amount. The scammer refers to a new amount and claims that the original payment will be refunded. Sometimes they will call a third time to say the payment did not go through and to resubmit again.  In person-demands: Scammers may arrive at a home or business, flash a fake ID and/or claim to be a utility collection representative. The impostors may wear “uniforms” or affix false company signs to their vehicles. The scammers generally ask for personal information, which real utility representatives do not do, or offer bogus discounts.  Request for card information: If a customer calls back with requested information, the caller asks the customer for the prepaid card’s number or gift-card PIN, which grants the scammer instant access to the card’s funds, and the victim’s money is gone.  Priority meter installs: Recent phone scams reported to PSE&G include demands for payment for past-due bills, discounts for good payment history or requiring a deposit for a priority meter installation. PSE&G does not require a deposit for meter installations. Often scammers will threaten to disconnect electric service if payment is not made immediately. These scammers often demand payment through a pre-paid cards or Bitcoin. If the victim takes the bait, the scammer provides a telephone number where a fake representative requests additional information that completes the fraudulent transaction.
Protect yourself against scams: Be alert to the telltale sign of a scam: someone asking by telephone or email for payment in pre-paid debit cards or a MoneyGram transfer, or to send money to an out-of-state address. Never arrange payment or divulge account or personal information, including Social Security numbers or debit or credit card information, over the telephone unless you are certain you are
speaking to a PSE&G representative. Customers should also know what PSE&G will and won’t discuss over the phone. A genuine PSE&G representative will ask to speak to the “Customer of Record.” If that person is available, the representative will explain why they are calling and provide the account name, address and current balance. If the person on the phone does not provide the correct information, it is likely the customer is not speaking with a PSE&G representative. If the “Customer of Record” is not available, the PSE&G representative will not discuss the account at all and ask that a message be left for the “Customer of Record” to call 1-800-436-PSEG (7734). If a customer has doubts about the legitimacy of a call or an email — especially one in which payment is requested — call the company directly at 1-800-436-PSEG (7734). For more information on various payment scams reported in the PSE&G service area and around the country, visit ### PSE&G Public Service Electric and Gas Co. (PSE&G) is New Jersey’s oldest and largest gas and electric delivery public utility, serving three-quarters of the state’s population. PSE&G is the winner of the ReliabilityOne Award for superior electric system reliability. PSE&G is a subsidiary of Public Service Enterprise Group Inc. (PSEG) (NYSE:PEG), a diversified energy company. PSEG has been named to the Dow Jones Sustainability Index for North America for 13 consecutive years.

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The gas and electric company is urging its customers to be wary of a telephone scam where callers threaten to shut off PSE&G services if payment is not made that day.

Resident and small business customers have both reported receiving these calls from individuals acting as PSE&G employees. The fraudulent callers demand that customers make a payment within hours using a Green Dot Money Pak, a type of pre-paid card unavailable at pharmacies and convenience stores.

"PSE&G does not accept these cards," the company said in a statement. "The utility offers a variety of payment options and would never require a customer to use one specific type of payment."

Find out what's happening in Ramsey with free, real-time updates from Patch.

PSE&G asks any customers who may have received one of these calls to call them directly at 1-800-436-PSEG.

Customers scheduled for disconnection due to nonpayment receive a written notice on their bill at least 10 days in advance. Customers who are struggling to pay their bill are encouraged to call PSE&G at 1-888-275-7734 to lean about helpful programs. 

Find out what's happening in Ramsey with free, real-time updates from Patch.

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4. We’ll provide you a tracking number (MTCN). Save this as proof of payment.

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How to cancel PSEG

To cancel over the phone, call: 1-800-436-7734

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Top Asked Questions

How to contact PSEG Long Island customer service?
After making a payment with Speedpay, please call 1-800-490-0025 and speak to a PSEG Long Island customer service representative. In most cases, if your payment brings your account current, providing your payment confirmation number can help to avoid service shutoff. Can a credit/debit card payment be refunded? No.

How to contact PSE and G about payment?
Contact PSE&G if you have doubts about the legitimacy of calls, emails, or visits to your home from individuals claiming to be PSE&G employees — especially if payment is requested. Call 1-800-436-PSEG (7734).

When to call PSEG to open a new account?
If you are moving into a new home in Nassau county, you will need to call PSEG Long Island or visit in person at least 3 business days before your move-in date to ensure your service is turned on in time. You will need to provide the following information to open a new account with PSEG:

When is the best time to contact PSE and G?
Representatives Available: Monday - Friday, 7:00 a.m. to 8:00 p.m. Get locations and hours of operation of PSE&G Customer Service Centers. Contact PSE&G if you have doubts about the legitimacy of calls, emails, or visits to your home from individuals claiming to be PSE&G employees — especially if payment is requested.

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